Small businesses and startups have plenty to manage. With thousands of dollars spent on marketing and branding, acquiring customers is expensive and extravagant, which also underlines why they must be served. That’s where a live virtual receptionist can help. In this guide, let’s talk in detail about the advantages and beyond.
What exactly is a virtual receptionist?
Traditionally, businesses have maintained in-house teams to manage customer relationships. When someone calls, the team responds to the queries, offers assistance, and ensures each caller is supported adequately. A virtual receptionist does all that, except that they don’t work in your office. Instead, they work remotely and serve as your extended team.
Limited costs, same service
The biggest reason to hire live receptionists virtually is to reap the benefit of having an extended team without the exact costs. There are companies and service providers who offer these services for various domains, and small businesses are more likely to reap the advantages. That’s because these businesses don’t have big budgets to serve big teams, but at the same time, it is essential to be there for customers who have placed their trust. The costs are drastically lower for virtual receptionists, and there is little to no worry about perks and benefits.
Easy to hire
Hiring a single receptionist can cost massive amounts of money and time. There is a complete recruitment process, followed by interviews, salary negotiations, and training. Small and growing businesses with limited resources cannot afford to do all that. Also, there is an additional cost of management. Virtual receptionists are hired through service providers, and therefore, the entire recruitment process is simpler. As an entrepreneur, you only pay for the services you need.
Around-the-clock availability
It is critical to understand that real teams have limited time to respond to calls, and most don’t work beyond the usual business hours. That’s not the case with live virtual receptionists. Many service providers are located in North America and offer around-the-clock solutions for small businesses, ensuring clients can cater to their target audience better and in a more responsive manner.
No more missed leads
People who call a business aren’t just existing customers. Some are just leads who want to know more about a business, and these are valuable calls that must be answered. With a virtual receptionist, you can tap into the opportunity and capture the leads that matter. Even if you manage to gather a hundred additional numbers and contact details, your sales team has more data to utilize.
Control the narrative
Finally, it is possible to retain control of how your business responds. The answers, frequently asked questions, call scripts and other details can be tweaked on demand, and small businesses can ensure their story is conveyed in the most convincing manner. You can even include an AI receptionist to aid the human team and still control the narrative.
Find your team of virtual receptionists today!
Small business teams should do what they do best – Focus on products or services. With an additional team of live receptionists working from a distance, the internal staff can take care of more critical tasks. For owners and investors, that also means fewer things to manage. If you haven’t tried using a virtual receptionist yet, consider taking a demo. Make sure to select a service that’s locally based in North America and offers services 24/7. You can always test a service provider for their promises and decide whether you wish to continue with their offer. Look at the features and consider what you pay for the price.
Redefine how you serve your customers with a virtual receptionist TODAY!