Physical therapy is one of the fastest growing industries in the healthcare industry. This growth coincides with an aging population that requires more services and care than ever before.
Now there’s a new way for physical therapy clinics to capitalize on this trend: physical therapy patient engagement software The best patient engagement software helps you improve your patients’ experience and keep them coming back for more treatments without requiring any extra effort from your staff or additional investment in equipment or space. But how do you know if a given program will deliver these benefits? Here are five ways patient engagement software can give you an edge over other providers while saving time and money at your clinic.
Streamlines administrative duties
A physical therapy patient engagement software can streamline administrative duties for office staff and improve efficiency, which will ultimately help to improve the quality of patient care.
A physical therapy assistant is responsible for managing the paperwork that keeps your clinic running smoothly. This includes scheduling appointments, assigning patients to therapists, sending reminders, and collecting payments. While they’re passionate about helping people recover from injury or disease, they may not be excited about spending hours each day entering data into spreadsheets or clicking through tedious forms on their computers. Using this software can help your physical therapy assistants get back to doing what they love: treating patients.
Saves money
Physical therapy patient engagement software can reduce the time your staff spends on paperwork, freeing them up to spend more time with patients and increase overall productivity. In fact, a physical therapist who uses an electronic health record system can save approximately a lot each month by eliminating paper charts and manual billing.
Additionally, these systems also allow you to manage your patient flow more efficiently so you can reduce wait times or help patients get in sooner than expected. Finally, when implemented effectively (and with the right tools), this type of software can also save other expensive resources like staff hours and revenue loss due to missed appointments or last-minute cancellations.
Provides a positive patient experience
There are many factors that impact patient satisfaction and the most important factor is a positive experience. Patients who had a positive experience with their health care provider are more likely to continue treatment and adhere to their course of treatment.
Physical therapy patient engagement software can help you deliver a more positive patient experience by improving communication between you and your patients. With this software, patients can schedule appointments online, request information on exercises, and communicate directly with you through the portal or messaging system in the software. These features help eliminate scheduling conflicts, improve communication and enhance the overall patient experience.
Boosts employee morale
Your employees are the ones working directly with your patients, and they can be an invaluable part of your patient engagement strategy. When your employees are happy, you’re more likely to see them engaged with the work they do and actively looking for ways to improve their service. Specifically, when it comes to physical therapy software that helps you track appointments, a few features will help keep employees happy:
- They’ll appreciate knowing that their patient engagement efforts are appreciated by management
- They can spend more time helping patients rather than filling out paperwork or entering data into spreadsheets manually
- They can take pride in using technology that helps make your job easier
Delivers a solid ROI
The benefits of implementing sophisticated physical therapy patient engagement software aren’t just apparent to patients; they’re also seen by the administrators and staff who use it on a daily basis. When your patients benefit from your decision to use an engagement platform, your practice’s ROI will as well in the following ways:
- You’ll create an engaging experience for your patients so they come back for more visits, which translates into more revenue for you over time.
- You’ll have access to data that helps you make better decisions about how many staff members are needed at certain times and how long each patient visit should be. This means a lower cost of operations and higher profits for you in the long run.
- Your team will be able to focus on providing excellent service instead of wasting time doing administrative tasks like scheduling appointments because automation does all this work for them. This frees up valuable employee time that could be spent helping patients get better faster.
Conclusion
You can surely agree that having physical therapy patient engagement software is a great idea. It can save time and money, improve your customer experience, increase productivity and boost morale among employees—not to mention provide you with valuable insights into the needs of patients.