Apple hasn’t publicly announced that there are display issues with the 11- and 13-inch Macbook Air, but Boy Genius Report, which got its hands on a confidential Apple document, is saying otherwise. The blog claims that Apple employees have been instructed to say that it is aware of this issue and is working on solutions.
Now Apple has been found firing off internal investigation memos regarding the 13-inch late 2010 Macbook Air and the 11-inch late 2010 Macbook Air. According to bgr.com, Apple is taking the complaints seriously. One of its sources sent the website an Apple internal memo with a big red “confidential information” banner splattered across the top.
Apple Inc. has since [internally] confirmed the flaw exists. In a screen shot obtained by the Boy Genius Report blog, the Cupertino California-based company said it “was aware of the issue,” and that it had been “isolated and will be fixed in an upcoming software update.”. No word yet on when Air owners can expect that update. Though whenever it does come, the damage will have already been done.
There’s a lot of noise on Apple’s support discussion forums, ignited by poster DanRyb, who wrote, “Every so often while using [the MacBook Air], the screen has a ton of weird colors in vertical lines (extends the whole display) and the entire laptop has frozen. I have to force it off with the power button and reboot it. It happens at random times.”. Other users (including Macworld) experienced identical issues, their frustration accentuated with exclamation points and sad faces. Even installing the MacBook Air (Late 2010) Software Update 1.0 didn’t work, which makes sense, given that this is likely a hardware problem, like the iPhone 4′s wonky antenna.
The reported symptoms bugging the latest Macbook Air models include the internal display fading to dark after waking from sleep mode. That issue has affected both 13-inch and 11-inch late 2010 Macbook Air laptops. Apple is also looking into a horizontal flickering when the 13-inch Macbook Air wakes from sleep or after hot-plugging a display. Apple’s resolution for both problems is to force the display to power cycle by closing the lid, waiting for ten seconds and then re-opening the lid to wake the Macbook Air. Hey presto, the Macbook Air’s display should return to normal. There’s no permanent fix yet, but Apple, if this document is real, is suggesting that customers put the system to sleep by closing the lid, wait 10 seconds, and open the lid to wake it up. This will force the display to power-cycle and return it to normal.
Earlier this year, Apple faced a more significant quality problem with its iPhone 4, a fumble that some believe forced the resignation of Mark Papermaster, SVP of device hardware and engineering. Following the launch of the iPhone 4 in June, reception problems were widely reported. The issue turned into a public relations misstep when Apple CEO Steve Jobs suggested iPhone 4 users could solve the problem by holding their iPhones in a different manner.